POLICIES & PROCEDURES
Everything you need to stay in the know about your stay at Somerset Lakeside Resort. House rules can be found at the bottom of this page. Need some clarification or missing information? Contact us below!
Table of Contents
HOTEL POLICY
Smoking Policy
Somerset Lakeside Resort provides smoke-free rooms to all guests, and smoking is strictly prohibited. There are NO EXCEPTIONS. If you do not follow the no-smoking regulations, a $ 250.00 CAD fine will be charged to your card, without notice. We do not permit smoking tobacco, marijuana, illegal drugs, e-cigarettes, vape pens, vaping, cartridges containing the liquid of nicotine, hookahs, incense, cigars, candle burning, the use or diffusing of patchouli oil or other strong-smelling plant-based essential oils or synthetic products on our premises.
Guests are encouraged to notify Front Desk staff immediately if they smell cigarettes, marijuana, or other objectionable odours. This policy is not intended to stop people from smoking, but to regulate where they smoke and how it affects other guests and staff. A designated smoking area is provided outside in the field away from all buildings.
Burning/Open Flame on Property
Candles, incense, and essential oils (diffusing, vaporizing, etc.) are strictly prohibited. The use of these items or participating in these activities will result in using the same protocol under our nonsmoking policy. You will be charged and evicted with no notice.
CHECK-IN POLICY
CHECK-IN TIME is 3:00PM
EARLY CHECK-IN/PRE-REGISTRATION: Early check-in is offered based on availability. If you require a guaranteed check-in for arrival prior to 3:00 PM then, please contact the front desk staff directly at (705) 768-1255 and we will try our best to accommodate the request. Check-ins prior to 1:00 PM may result in additional charges.
CHECK-IN REQUIREMENTS: Guests must be at least 18 years of age to check in at Somerset Lakeside Resort. In the interests of security and to prevent fraud, guests are required to confirm their identity by providing their valid government-issued photo identification (Government driver’s license, passport, etc.) at check-in. A valid, signed, and preapproved credit card in the name of the guest registration is also required at check-in. It is your responsibility to fully understand the manner in which your bank processes preauthorizations and charges to your credit/debit card. Some banks hold pending authorizations for up to 30 business days.
CHECK-OUT POLICY
CHECK-OUT TIME is 11:00 AM
LATE CHECK-OUT Check-out time is 11:00 AM. Please check out at reception so that housekeeping may begin cleaning your room as soon as possible. If you require a later check-out, don’t hesitate to contact the front desk staff at (705) 768-1255 on the day of your departure and we will do our best to accommodate your request. There is a charge Revised April 2023 8 of $ 20.00 CAD per room for every half hour exceeded until 3:00 PM when you will then be charged for another night’s stay or evicted from the room.
EARLY DEPARTURE No refunds will be given if the guests decide to depart early from their intended, scheduled stay after check-in has occurred.
PAYMENT POLICY
All reservations must be guaranteed with a valid major credit card. We accept Visa, Mastercard, American Express, Discover, Union Pay, Apple Pay, and Google Pay as valid forms of payment. Pursuant to credit card agreements, credit cards are not valid unless signed by the cardholder on the invoice for any charges or subsequent charges after checkout. Cash (including USD) payment is welcomed with a signed and pre-authorized credit card at check-in only. All guests are required to present a valid major credit card and government-issued photo identification even if guests are planning on paying in cash. Cheques are not accepted. A 50% deposit is warranted upon reservation, with no exceptions. The remaining balance is due upon check-in. A final receipt will be sent upon the guests’ departure detailed with the Revised April 2023 9 tax breakdown. Different advance deposit policies may apply depending on the third-party reservation or rate chosen.
Cheques and Cheque Cashing
We do not accept cheques. We do not provide cheque-cashing services.
Debit and Credit Card Holders
The remaining balance for your reservation is due upon check-in. Somerset Lakeside Resort has no control over the policies of your bank and will not be held liable for any “insufficient funds” penalties or any other resulting fees or charges. It is your responsibility to fully understand the manner in which your bank processes pre-authorizations and charges to your debit or credit card. Some banks hold pending authorizations for up to 30 days.
Deposits and Guarantees
A 50% deposit is due at the time of booking to guarantee your room. A major credit card must be provided at the time of booking regardless of payment method in case of cancellation. Your room will be held until 8:00 PM on your date of arrival. If you do not arrive and do not cancel your reservation by the cancellation deadline, you will forfeit your 50% deposit paid at the time of booking. You must present a valid credit card at the time of check-in pursuant to the card issuer agreements. We require a preauthorization of $150 CAD per night to a maximum of $600 CAD per reservation for a damage deposit. This amount will be released on the day of check-out when all charges have been posted to your folio and all damages have been assessed.
Reservation And Payment for Guests by Private Third Parties
If the credit card holder on file will not be present for check-in, we require prior completion and approval of a Credit Card Authorization form, including a copy of their driver’s license and the front and back of their signed credit card. The credit card holder will be responsible for any and all damages and losses. We reserve the right to refuse a reservation at any time for any reason. Please note that a reservation by a third party may be made and paid for in full by the third party before arrival but we will still require the guest checking in to provide a valid credit card where a pre-authorization of $150 CAD per night to a maximum of $600 CAD per reservation for a damage deposit will be charged. This amount will be released on the day of check-out when all charges have been posted to your folio and all damages have been assessed.
Rates and Applicable Policies
All rates are quoted in CAD, plus applicable taxes. Rates may increase without notice. Rates as advertised on the Somerset Lakeside Resort website or any other website or promotional material are subject to change at any time and may vary at Somerset Lakeside Resort’s discretion. Rates are based on Standard Room (1-4 occupancy), King (1-2 occupancy), The Somer Suite (1-2 occupancy) and Cabins (1-6 occupancy) and are subject to availability. Policies that are listed in this document are applicable to our Rack Rate but may vary from different rates and discounts listed on our website. All applicable policies will vary on third-party websites and other rate amounts found on the Somerset Lakeside Resorts website.
Extra Persons
Extra persons may be added to a room or cabin upon request prior to arrival. Extra persons that exceed the accommodation’s capacity will be subject to an additional charge of $20.00 per person per night. Children under the age of 1 year old are exempt from any extra person fees.
In-Room Purchases and Tablets
Each guest room and cabin has a WiFi-enabled tablet with a selection of an in-room dining menu to purchase at your convenience. Upon check-out, all charges made through in-room dining will be posted to your account and charged through the pre-authorization or credit card on file. Prices are subject to change at any time. Please see reception if you have any questions regarding your in-room purchases.
CANCELLATION POLICY
Any reservation can be cancelled until 2 full days before the date of arrival to Somerset Lakeside Resort, with no applying charges. Failure to cancel before the 2-day notice requirement will result in the guest forfeiting their 50% deposit as as a refund will not be issued at that time. Proper cancellation requires either a valid email to our reservations desk (Bookings@somersetlakesideresort.com) with a reservation number, and booking details with a response between current business hours or a phone call with confirmation within business hours. You must also receive a valid cancellation confirmation email before your booking has been officially cancelled. Somerset Lakeside Resort is not responsible for weather, traffic or other issues regarding your reservation. Somerset holds the right to keep your deposit if the reservation is not cancelled properly through a valid communication listed above within 2 full days before the date of arrival. Bookings for cabins during July and August must be cancelled 15 full days before the date of arrival. Please note that the timeframe in which you have to cancel your reservation may differ between reservations and it is your responsibility to ensure you carefully read and adhere to the policies listed in your confirmation email. It is important and your responsibility to ensure you read the policies and terms you have signed on your reservation before it is made. Please reach out to our front desk with any policy or reservation questions.
“No Show” Fees
If you do not show up for your reservation on your check-in date between the current check-in hours listed on your reservation, you will forfeit your deposit and room reservation, and you will not be charged for the remainder of your booking.
PET POLICY
Pets are welcome at Somerset Lakeside Resort in any room, for an additional fee of $20.00 per pet, per night. Guests are held liable for any damages or policies broken as a result of their pet. Pets must be under the owner’s complete supervision, and pets MUST be kept on a leash at all times. Picking up after your pet is mandatory, immediately. Failure to abide by these rules will result in additional charges without notice.
EMERGENCY PROCEDURES
Fire Protocol
In the event of a fire, please notify the front desk staff or locate one of many pull stations located around the resort immediately. Each pull station’s location is illustrated on the Somerset Lakeside Resort Map, located on the back of your room door. If the fire alarm sounds, make your way immediately to the designated evacuation site located on the grass by the road. Please follow the exit plan located on the back of your door for further instructions.
Tornado Protocol
In the event of a tornado warning, please make your way to the sheltered basement area located down the stairs by the main coffee bar in the main hotel building. Please ask staff for further clarification if needed.
High Water Emergency
If high water is discovered, use of the fire pit and dock area will be prohibited until conditions improve and you have been notified by management.
Water Emergency
An emergency kit is provided for every water amenity in case of emergency. If any life-threatening emergency occurs while out at sea, please utilize your emergency kit and blow loud, long whistles to signal for help.
WATER AMENITIES
Dock And Water Amenities
The dock is open at any time for your convenience. Fires will begin at dusk and will be started by a staff member. Please do not start fires yourself for safety purposes. Kayaks, canoes, and paddle boats are all available for complimentary use between dawn and dusk only. NO WATER AMENITY SHALL BE USED AFTER DARK. All extra equipment, such as paddles and life jackets must be brought back to the front desk right after use so others can use them. If your water amenity is not returned to the dock by dark, you will lose your privilege to use the water amenities. USE AT YOUR OWN RISK!
Shark Spray And Play
The New Shark Spray and Play will be open to all resort guests on select working days. The amenity will be in use on hot and nice days as well as when a heat warning is in effect. Usage of the Shark Spray and Play is AT YOUR OWN RISK. Children under the age of 12 must be supervised by an adult who is 18 years of age or older. Users must be no more than 130 Lbs, and the Shark Spray and Play has a maximum weight load of 300 Lbs at any given time
HOUSE RULES
Special Requests
We will make every effort to honour special requests such as a specific room number, adjoining rooms, roll-away beds, refrigerator/microwaves, etc. upon your arrival. All special requests are noted on reservations, and we will do our best to accommodate them, however, requests may not be seen until check-in. Special requests are not guaranteed and may result in additional fees. Assigned room numbers may change at any time before arrival and are never guaranteed.
Right To Refuse Service
Somerset Lakeside Resort is privately owned and operated. We reserve the right to refuse service to anyone for any reason(s) that do not violate federal or provincial laws. Somerset Lakeside Resort has a zero-tolerance policy for visitors who refuse to abide by the reasonable standards and policies established by the government of Ontario and the owners of the operation and management of the hotel. Our policy states that we will refuse service or accommodation in our hotel or may remove a person, without a refund. Somerset Lakeside Resort will refuse service or evict a guest: for refusal or failure to pay for accommodations, is under the influence of alcohol, drugs, or any other intoxicating substance and also acts in a disorderly fashion as to disturb the peace of other guests or is not in compliance with Ontario government liquor laws; acts in a disorderly fashion as to disturb the peace of other guests, is unable to properly supervise their children at all times, seeks to use the hotel for an unlawful purpose; causes or permits persons to exceed the maximum allowable occupancy of room, refuses to abide by the reasonable standards or policies established by Somerset Lakeside Resort for the safe operation and management of our resort.
Quiet Hours
12:00 AM to 7:00 AM
If you become aware of a disruptive guest, please contact Front Desk staff immediately by calling (705) 768-1255 or speaking to them in person. Televisions, voices and any other devices must be kept at a respectful low level at all times. Doors should be opened and closed quietly. No congregating or running in the halls will be tolerated.
Visitor Policy
No visitors after 10:00 PM. Visitors must register at the Front Desk upon their arrival. Visitors must be accompanied by the registered guest at all times. Visitors are not allowed to use guest amenities including kayaks, canoes, and paddle boats. As a registered guest, you are responsible for your visitor at all times. Failure to abide by these specific terms will result in the primary guest holder being charged additional charges for the services provided to a nonpaying customer of Somerset Lakeside Resort.
Access To Rooms
Somerset Lakeside Resort does not provide daily housekeeping., and will not change linens or complete any cleaning while the guest is still checked into their room. Any Somerset Lakeside Resort team member is permitted inside a room in cases such as an emergency, or maintenance, to verify the room/furnishings/ mechanical equipment are intact, or to address or prevent a Revised April 2023 14 violation of our Hotel Policy/House Rules. In the event of suspected illegal activity, management reserves the right to summon law enforcement to aid in eviction. The right to privacy ends when a Hotel Policy/House Rule is broken. Law enforcement will be granted immediate access to hotel property and rooms of evicted guests.
Room Keys
One room key is issued to the registered guest for each room. No room keys will be issued to youth under 18. I.D. is required if you have lost your key and require a duplicate. If a room key is lost, a $75 replacement fee will be charged without notice to the credit card on file. Room keys must be returned to reception upon check-out.
Lost And Found Policy
Somerset Lakeside Resort is not responsible nor liable for lost, misplaced, stolen or damaged valuables or belongings. If you discover that you have left behind something of value to you, please contact us and we will try our best to assist you in locating your lost item(s).
WIFI Access
Access to our WiFi is free for registered guests. The WiFi password is posted at reception and is subject to change without notice. WiFi signals are subject to change without notice depending on the room’s location, the status of our WiFi equipment, and interference from other local wireless signals. Somerset Lakeside Resort assumes no liability for guest use or limited access. Credits Revised April 2023 15 Credits cannot be used to pay the 50% deposit due upon booking. Credits are only valid for payment of the remaining balance or in-room purchases. You must notify the front desk staff if you wish to use an existing credit.
Parking at Your Own Risk
Parking for registered guest(s) is free for one vehicle. All vehicles are parked at the risk of the owner. Somerset Lakeside Resort shall not assume liability or responsibility for any vehicle, occupants, or contents while operated or parked on the hotel property. If a vehicle is left in the hotel parking lot after the guest has departed without the written consent of the hotel, the hotel reserves the right to have the vehicle towed at the owner’s expense. No vehicle repairs are permitted on hotel premises. Large vehicle parking is subject to availability.
Damage and/or Theft of Resort Property
You are liable for any damage however so caused (whether by the deliberate, negligent, or reckless act) to the room(s), hotel’s premises or property caused by you or any person in your party whether or not staying at the hotel during your stay. Somerset Lakeside Resort reserves the right to retain your credit card and/ or debit card details as presented at registration and charge the credit/debit card such amounts as it shall in its sole discretion deem necessary to compensate or make good the expenses incurred or suffered by Somerset Lakeside Resort as a result of the aforesaid. Should this damage come to light after the guest has departed, we reserve the right and you hereby authorize us to charge your credit/debit card for any damage incurred to your room or the hotel property during your stay, including and without limitation for all property damage, missing or damaged items, Revised April 2023 16 smoking fee, cleaning fee, guest compensation, etc. We will make every effort to rectify any damage internally prior to contracting a specialist to make the repairs, and therefore will make every effort to keep any costs that the guest would incur to a minimum.
Damage Discovered After Checkout
Guest Rooms found with waste strewn around, in complete disorder, and/or “trashed” will be subject to a maintenance deep cleaning fee, administration fee and/or third-party fees. There is a $ 40.00 CAD fee applicable if any dirty dishes are left in any accommodation sporting a kitchen or kitchenette. Damage to rooms, fixtures, furnishing and equipment including the removal of electronic equipment, towels, artwork, etc. will be charged at 120% of full and new replacement value plus any applicable shipping and handling charges. Any damage to hotel property, whether accidental or willful, is the responsibility of the registered guest for each particular room. Any costs associated with repairs and/or replacement will be charged to the credit card of the registered guest. In extreme cases, you will be prosecuted.
Mailing Policy
At Somerset Lakeside Resort we are happy to mail most items for you. Please stop by the front desk or report on your in-room tablet that you have a package to be mailed. We will happily take your package and mail it at your convenience. A $20 CAD mailing and service fee applies to each package or parcel shipped as well as applicable local shipping fees which can be added to your folio charges during your stay.
EXPERIENCES
Ice Fishing Packages
Booking and Reservations:
- All reservations for the Ice Fishing Package at Somerset Lakeside Resort are subject to availability.
- To book the Ice Fishing Package, guests must provide a valid credit card as a guarantee. Full payment for the package will be processed at the time of booking.
- Any reservation cancellations or modifications must be made at least 7 days in advance to receive a full refund. Cancellations made within 7 days of the reserved date will not be eligible for a refund.
Package Inclusions:
- The Ice Fishing Package includes the rental of the selected equipment provided by the resort and access to the designated ice fishing area on the lake.
- Rentals are available during reception hours. They may be picked up starting at 9 AM on the first day of rental and must be returned by 8 PM on the last day of the rental.
Guest Responsibilities:
- Guests are responsible for dressing appropriately for the cold weather conditions and ensuring their safety during ice fishing activities. This includes wearing appropriate winter clothing and footwear.
- It is the responsibility of guests to follow all local regulations and safety guidelines while ice fishing. Somerset Lakeside Resort will provide information and guidelines upon request.
- Fishing is allowed only in designated areas, and guests must adhere to these restrictions at all times.
Safety and Liability:
- Somerset Lakeside Resort prioritizes guest safety. However, guests engaging in ice fishing activities do so at their own risk. The resort is not liable for any injuries, accidents, or damages that may occur during ice fishing.
- Guests are advised to exercise caution and ensure they have proper knowledge of ice conditions, including thickness and stability.
Environmental Responsibility:
- Guests must follow responsible fishing practices and dispose of any waste, including discarded fishing lines and bait containers, in designated receptacles provided by the resort.
Additional Information:
- The Ice Fishing Package may be subject to weather conditions. In the event of adverse weather conditions that make ice fishing unsafe, Somerset Lakeside Resort reserves the right to cancel or reschedule the package. Guests will be notified in advance and offered an alternative date or a refund.
- Somerset Lakeside Resort reserves the right to make changes to the package inclusions or policies at any time. Guests will be informed of any updates or modifications.
By booking the Ice Fishing Package at Somerset Lakeside Resort, guests acknowledge that they have read and agree to abide by the terms and policies outlined above. The resort is committed to providing a safe and enjoyable ice fishing experience for all guests.
Changes or Modifications to Our Resort Policies Somerset Lakeside Resort reserves the right to amend, modify, change, cancel, vary or add to these Hotel Policies/House Rules or the arrangements and content featured on our Hotel website at any time without notice. Please check our website regularly for updates to Hotel Policy/House Rules. Any modification to these Hotel Policy/House Rules that occurs before your departure is considered a part of your reservations agreement with us. A copy of these Hotel Policy/House Rules is located on our website, in each guest room and cabin, and is always available at reception.